Who We Are
At Elite Hospitality, we have become one of the nations leading lodging companies by following a fairly simple philosophy--offer a product of outstanding quality with equally outstanding values. The simplicity of that principle is backed up by a lot of hard work and years of experience. Elite Hospitality provides many services for it clients such as hotel management, hotel development, hotel brokerage and various other services for hotels and other business. Currently, we manage more than twenty properties representing over 2000 rooms, with numerous additional properties under proposal.
We approach each property with a total dedication to excellence, which is reflected by each employee on every level. Every potential property is carefully evaluated by Elite Hospitality through a method developed and tested over years of experience. We partner with architects, engineers, and contractors who share our passion for excellence.
To achieve peak efficiency, we support all our properties and general managers through a central office that provides routine management services including auditing, payroll, invoicing, taxes, insurance, budgets, legal services and training for each property. In short, our management formula means "at Elite Hospitality, success checks in for an extended stay."
In addition to each propertys individual sales & marketing efforts, we maintain a corporate marketing department that coordinates regional and national marketing opportunities that benefit each hotel individually and collectively. Our in-house advertising agency produces and places the properties advertising and printed collateral, ensuring continuity among the different media and increasing purchasing power for media buys. They are also responsible for our web design and public communications.
We understand that the employees are the hotels front-line ambassadors. And we treat them with the same high level of consideration that we treat customers with. Because in a sense, employees are as valuable as the guests. We provide comprehensive, ongoing training to assure their job and guest-related skills remain at the highest levels. Employees are evaluated regularly for their performance and rewarded for their outstanding service with incentives to keep our guest-relations program at the top of the industry.
In our years of management experience, we have learned that customer satisfaction can be summed up in three words--details, details, details. We have achieved superior levels of customer satisfaction by paying attention to the finest details in everything we do. That's how we have developed exceptional levels of repeat business. We know what is important to both business and pleasure travelers, and we deliver it. From the amenities and warm, homey interiors, to the meticulous maintenance program, each hotel goes the extra mile to make a stay at one of our managed properties a memorable experience.
At Elite Hospitality, we accept nothing less than "Complete Customer Satisfaction... First Time, Every Time!"